You got problems opening your app? Its probably a cache issue on your account. And… What does that mean? You may be able to solve the problem by clearing your cache and cookies phone app. Access your settings phone -> Apps-> :DriveSmart-> Delete cache and other browsing data.
:DriveSmart uses less than 10 mb per month. A much lower data usage than the majority of apps. Also if you don´t want to use your data just turn on the Offline in “Settings” and your trip’s information will be processed until you have WiFi access.
At the moment you just tap on Start :DriveSmart ask you to active the GPS. We need to know your localization to track you in the map and analyze your driving according to the characteristics of each road. Moreover when you have WiFi access, we can improve the precision.
Have some problems with the GPS precision? If the system does not allow a good position, so you can:
Smartcoins are the virtual money of :DriveSmart, they are earned by recording trips and getting a good score on the App, as well as participating on surveys, inviting new friends, sharing screenshots, winning challenges you can get extra Smartcoins. Easy-peasy!
If Rewards and prizes were the main reasons to download the App, but you are not very sure of how to earn them and get benefits from being a good driver, you should read this:
Rewards are the gifts and discounts that the companies which colaborate with :DriveSmart offer to users for being a good drivers and they are earned when you collect enough Smartcoins for each one. You will be able to use several Rewards at once and use them all because I always keep all of Smartcoins. At the time, this is not available but will be soon!
All your friends would be better drivers and its up to you! Invite them to use :DriveSmart, you can make a challenge with your friends to show who is the best driver! Have fun, get Rewards… And between us: you will earn 2000 Smartcoins. Just ask them when download the app and create their account please send us a comment (by the app) saying that you invited them.
This is the easiest way to connect with asisstance center highway in an emergency situation.
It is not unusual to occasionally forget where you parked your car and how to find. Tap “Find me” and we’ll guide to your car, step by step.
If the App marks a harsh breaking that you haven’t done will be because of a problem in the GPS location, all do you have to do is send us a discrepancy from the App to tell us that it is not correct, and if it’s unfair, our engineers will invalidate the event, so you won’t have an impact on your score.
You sure you are a good driver, you drive carefully and respecting all traffic signals. But you check the trip and it shows you events with which you do not agree. What can you do? Explain the situation. Tap “Incidents” (the triangle with exclamation point: ⚠) dropdown menu on the right to show all trip details and tap “I am not agree”. If it’s unfair, our engineers will invalidate the incident. This is only fair and we know it.
Did you just check your trips and realized that some of them had been lost? Write to :DriveSmart! Maybe it’s caused because some data of that trip is not yet to be processed, please go to “Trips“and if some data trips still pending to be sent, tap on “Force Upload” and you should view your trip.
Do you worry about your cellular data using :DriveSmart? Stay calm, with Offline mode you can use the app as usually do and all your trips will raise the cloud until you had a WiFi connection.
We are here to resolve all your asks and of course, to hear you. Feel confident and fre to tell us what you think and like about the app! We will be always happy to help you.
